4910 Lima Rd Fort Wayne, IN 46808 260-212-1111

Cars, Vans, Trucks, SUVs ... OH MY!

It’s the BIG moment. You’ve decided it’s time. Time to get a brand-new preowned vehicle. But where should you go? Who has the best selection? Who has the best deals? And what make & model should you get that best suits your needs? So many decisions! OH MY.   

Where should you go? Well, of course we are a bit biased here. And we think you should start your search for a preowned vehicle at Big City Cars on Lima Road. Or www.bigcitycars.com. After all, we are Indiana’s fastest growing Independent Preowned Dealer. And we have won multiple awards for consumer satisfaction from Dealer Rater & we have an A+ Rating from the Better Business Bureau. But the real reason that you should start your search for a preowned vehicle at Big City Cars is because of family. Yes family! One of our founding principles is to treat all our customers like family. That means no hassles, no gimmicks, & no high-pressure tactics. We want you to feel comfortable at our dealership from the moment you arrive with a warm greeting to the moment you leave in your new to you preowned car. And we are always here after the sale if anything should come up or if you have any questions regarding your vehicle purchase.     

Big City Cars has the selection! At Big City Cars, we take pride in having one of Fort Wayne’s best selection of preowned vehicles (over 300 preowned vehicles in stock with new weekly arrivals); many with their original factory warranty. We carry all makes & models including Ford, Chevy, GMC, Dodge, Kia, Nissan, Subaru, Honda, Hyundai, Mitsubishi, Volkswagen, Toyota and more! And if you are looking for a vehicle with exact features or an exact color, put our exclusive vehicle finder service to work. And at Big City Cars, all our vehicles come with a FREE Carfax vehicle history report. So, you’re not just buying a preowned vehicle, you are buying peace of mind.   

Who has the best deals? This one can be a bit tricky. You hear car dealer commercials all the time advertising low “LOW” monthly payments. Or “push, drag, pull” your car old car in and receive a minimum of $2,000 for it. Or “when others say no, we say YES!” This is all fine and dandy and maybe some of it is true. But how do you really know that you are getting the best deal? At Big City Cars we have 2 principles that we follow:  

  • Nobody beats a Big City Cars Deal. NOBODY! 
  • Big City Cars will beat any competitors deal. Or we will give you the car. FOR FREE! (see us for details) 
Following these 2 principles, we can assure our customers that they are always getting the best deal in Fort Wayne on a quality preowned vehicle when they shop at Big City Cars.   

What make & model should you get that best suits your needs. This one is up to the individual. However, we might suggest that if you are looking for great gas mileage that you get a 2-door or 4-door sedan. If you are looking to tow a boat or RV, perhaps a truck is more practical. Large family? Then a van might be in your future. At Big City Cars, we are here to help! And part of our process is to ask these questions and help determine the right vehicle for you, your family, and your needs.     

Big City Cars is located at 4910 Lima Road. Or give us a call today at (260) 212-1111. We look forward to helping you get into a quality preowned vehicle that fits your lifestyle & budget.  

#1 Car Dealer in Indiana


Big City Cars is the #1 car dealer in Indiana. Sure, it’s a big claim to make. But what makes us the #1 car dealer in Indiana might surprise you. At first thought, most people would assume we are basing it on annual car sales (because let’s face it, most car dealerships make that claim at some point). But while it’s true that we are able to help a lot of customers drive home in a quality preowned vehicle each and every year regardless of their current credit situation and often with little to no money down, it’s actually our customers that make us the #1 car dealer in Indiana.   

Big City Cars, located at 4910 Lima Road, opened our doors in 2016 with a commitment to providing a car buying experience that exceeds all expectations. We are dedicated to earning customer satisfaction and loyalty by providing a unique buying experience that focuses on honesty, integrity, and respect.   

Following this philosophy, we have received numerous accolades based on our customer service including being awarded the “Reader’s Choice Award” from the Fort Wayne Newspaper in 2016, 2017, 2018, & 2019. We were named one of the “Best Places to Work in Indiana” in 2017 & 2018 by the Indiana Chamber of Commerce. In 2019, Big City Cars received the “Consumer Satisfaction Award” from Dealer Rater. We were also named the “Highest Rated Independent Dealer” 3 years in a row from Dealer Rater. Finally, Big City Cars has an “A+ Rating” from the Better Business Bureau. 

So simply put, what makes Big City Cars the #1 car dealer in Indiana is our customers. We understand that they are the life blood of our business; and as such, we treat them with the same respect and courtesy that we treat our own family. And while winning awards is great; here is what some of our customers are saying about us:  

  • AWESOME EXPERIENCE: “I wasn’t sure what I wanted, but I stopped in and looked around. My sales person (Bob – I think he was one of the owners or managers) was great. he sat down with me to discuss possible options and took his time with me to look at several vehicles on their lot. I fell in love with a Ford Expedition and drove it home that day. Thanks Bob!! I love my new SUV. I HIGHLY recommend Big City Cars!” 
  • GREAT CUSTOMER SERVICE: “I just bought a 2018 Kia Optima with less than 13000 miles on it! The entire staff went above and beyond to make sure I left happy! My daughter who wasn’t even looking ended up getting a new Cruze as well. No matter your financial situation try here before going anywhere else!” 
  • BETTER CAR SHOPPING EXPERIENCE THAN I EXPECTED: “I'm sure we all feel the same way about shopping for a car... Insert eye roll... But I have to admit I was pleasantly surprised by my experience at this dealership. I spent quite a bit of time with my Big City Car salesperson and thankfully did not feel like I was with a salesperson which is what I'd dread about buying a car. He was informative and not pushy and let me test drive as many cars as I wanted too so I ultimately purchased my vehicle from this dealership based on the fact that I had a fabulous experience with my salesperson! I would highly recommend this dealership to anyone especially people who have had an unfortunate experience with car dealerships in their past because I had a much more positive experience than I was expecting!” 

Big City Cars is located at 4910 Lima Road. Or give us a call today at (260) 212-1111. We look forward to helping you get into a quality preowned vehicle that fits your lifestyle & budget.   

 

Avoiding the Wrong Type of Used Car Dealership

Let's look at the different types of used car dealerships and weigh in on what you as the customer should be on the lookout for. 

Let’s start off with the Used Car Division of a Name Brand New Car Dealership. Nearly all the big name dealerships have one, and it’s where they sell their trade-in inventory. Because of the size of these dealerships, and the financial backing available, these vehicles are often put through a thorough reconditioning and often labeled “certified” before going on the lot for sale to the public. This certification is essentially a built-in limited warranty to cover the vehicle against the repairs made by the dealership. While this may seem like you’re getting a better used vehicle, the prices can often be a fair bit higher than a smaller independent dealership that also reconditions their vehicles but offers the extended warranty as an option. If the dealership you’re shopping from doesn’t offer extended service contracts at all, that could be a giant red flag for you as the customer. 

Outside of the name brand dealerships, there are the Independent Used Car Dealerships, and these can be found in a wide range of lot sizes, inventory quantity, and overall quality of service. There are several red flags you should look at when checking out used car lots. In this industry, size does matter. Be wary of the really small lots that seem to just pop up at old former gas stations. Ask yourself this, “If my car has issues six months down the line, will this dealership even still be here?” If you’re not certain of their long-term stability, it’s probably best to avoid them. Now there are, of course, exceptions to that. There are small lots that are a part of a larger dealership group. These lots often have access to a much larger quantity of vehicles than their lot can hold and can get them delivered within a short time. They also tend to have access to a certified Service Department that can recondition, repair, and maintain the vehicles they sell. The smaller pop-ups often do not. 

Read their reviews. You as a customer know that reviews are given for two main reasons; a really good experience, or a really bad experience. Make sure they’re quality reviews you’re reading. If Dealership A is rated 5 stars with only 20 reviews, and Dealership B is rated 4.8 stars with over 250 reviews, then Dealership B may be the one to shop. There is far more quality information at your disposal with the higher number of reviews available, even though their rating is slightly lower. Negative reviews are also very helpful to look at. Don’t stop reading at what the reviewer had to say, but rather focus on how the dealership responded. If they respond quickly and are offering a way to correct the situation, then that shows that they are actively trying to put the customer (you) first. Often the reviewer will be satisfied with the response and subsequently change their negative review into a positive one, or simply delete it altogether. If you see a negative review that the dealer has responded to, but no further response from the customer, look at what the dealer was trying to do to make the situation better and ask yourself if that would have satisfied you in if you were that customer. If the answer is yes, you may want to shop at that dealership. 

When shopping for a quality used car, focus on the dealers that have an inventory that stays consistently over 150 vehicles. Make sure they maintain a variety of makes and models so they have what you’re looking for. Make sure they have a service department that employs ASE certified mechanics that can perform quality work on the vehicles they sell. Make sure they’ve been around for a few years, or are at the very least, part of a group of locations that have been around. Watch and follow their social media and see if they’re involved in their own community. In this day and age, shopping local is a big draw for Mr. & Mrs. Joe Q. Customer, and finding a dealership that is involved in their community is huge. A quality used car dealership will be actively involved in their community through various charities, events, programs, and even giveaways to their customers just to show their appreciation. Ask yourself if you’d be more willing to buy a car from a company that gave you free playoff tickets to your favorite local sports team just because you follow their social media page. 

Introduction

The Auto Brokers and Big City Cars are family owned and operated. The Auto Brokers opened its doors to the Fort Wayne community in 2013. Big City Cars began to be developed in 2014 and the building
construction began in 2015. In early 2016, Big City Cars opened its doors.

Our Mission StatementWe at Auto Brokers and Big City Cars are committed to providing a car buying experience that exceeds all expectations. We are dedicated to earning customer satisfaction and loyalty by providing a unique buying experience that focuses on honesty, integrity, and respect. We at The Auto Brokers and Big City Cars are committed to providing THE car buying experience that exceeds all expectations. We are dedicated to earning employee, business partner, and customer satisfaction and loyalty by providing a culture that promotes honesty, integrity, and respect. We believe that strength and growth in our business stems from adherence to strong family and ethical values.

Our Story: The Auto Brokers and Big City Cars are owned and operated by Bobby Bolen, Nadia Boyer, and Timothy Duncan. Bolen, Boyer, and Duncan came together in late 2014 with a vision that would challenge the current image of used car dealerships. The combined but varying experiences, skills, and abilities of the owners allowed for a well-balanced team to work towards this vision. They set out to design and
develop a new kind of dealership in the Lima Road Auto Mall. The Auto Brokers was established in 2013 by Bob Bolen and Nadia Boyer. Tim Duncan previously owned GBNC Auto Sales until it was consolidated into the new partnership to support the business development plan in early 2016. When trying to determine the location for Big City Cars, the business partners were presented with an opportunity that reinforced their vision of creating a family centered business. The building’s location is where Fort Wayne Foundry stood from 1945 to 2009. Fort Wayne Foundry was a family owned and operated business and has close connections with one of Big City Cars’ owners. Because of the relationship they had with the previous family, the idea of revitalizing the property and stimulating the area’s economy appealed to all three owners. Pieces of the old foundry can be found at Big City as a tribute to this family and their positive impact on the greater Fort Wayne area. Big City Cars is two doors down from The Auto Brokers, which provided another strong pull to
developing the property. They chose the name Big City Cars in reference to the city of Fort Wayne and the northeast Indiana region, which is where the dealership is located.

Timeline: 
  • 2013: The Auto Brokers opens its doors to the Fort Wayne community
  • 2014: Business Development of Big City Cars begins
  • 2015: Construction of Big City Cars begins
  • 2016: Big City Cars opens its doors
  • 2017: The Auto Brokers 2 Opens in Kendallville, IN

ValuesOur values are the foundation for our business operations that support our mission statement. They guide our actions and provide accountability for our team members. They also outline what our business
partners and customers can expect from The Auto Brokers and Big City Cars. These core values are central to our day to day operations and to how we present ourselves to our community.

Family: The driving value behind The Auto Brokers and Big City Cars is family. The business plan was developed with the intent to make all employees, business partners, and customers feel welcomed,
valued, and respected. We believe in treating all friends of The Auto Brokers and Big City Cars as though they are family by offering friendly service from a committed team.

Quality: We are dedicated to high standards in customer and automotive services. To support our continued efforts in quality of service, we offer complete reconditioning services for all vehicles, bank
partnerships to secure approvals for all credit histories, and a dedicated and genuine team of professionals to meet every need.

Professionalism: Our team consists of individuals who are committed, knowledgeable, and efficient. We expect the best of each and every one of our team members and strive to inspire friendly, accurate,
and timely service.

Integrity: We make every effort to disclose all pertinent information to all customers and business partners. Our steadfast commitment to honesty allows for customers and partners to feel valued and
confident. We conduct our business utilizing fair and ethical business practices.

Growth: We believe in continuous improvement and employee development, both personally and professionally. We make a constant effort to grow and develop the way we conduct business. We 
welcome feedback that allows us to analyze and refine our processes so we may effectively meet the needs of our partners and customers. We make every effort to provide our employees with necessary
training opportunities so they may better serve the community.

Community: We are committed to supporting the local community and make every effort to establish partnerships with local businesses. We are dedicated to community outreach and believe in supporting
local organizations who are working toward bettering the local community. We are constantly seeking out opportunities to support the greater Fort Wayne area in any way we can.

Customer Satisfaction: Customer and partner satisfaction is of the utmost importance to The Auto Brokers and Big City Cars. We believe that loyalty and confidence are earned through professional
service, quality vehicles, and continuous improvement and we are committed to this effort.

Notable Banks and Community Partners
Banks:
  • 1st Source Bank
  • AFS Acceptance LLC
  • American Credit Corporation
  • Automotive Credit Corporation
  • Bippus State Bank
  • CPS
  • Cambell and Fetter Bank
  • Community Link Federal Credit Union
  • Communitywide Federal Credit Union
  • Credit Acceptance Corporation
  • Crossroads Bank
  • Dealer Funding LLC
  • East Allen Federal Credit Union
  • Farm Bureau Bank FBS
  • Farmers and Merchant Bank
  • Fifth Third Bank
  • Fire Police City County FCU
  • Fort Financial Credit Union
  • Fortress FCU
  • Friendly Finance Corp
  • General Credit Union
  • GFC Lending LLC
  • Garrett State Bank
  • Gateway Financial Solutions
  • Gateway One Lending and Finance
  • Heritage Acceptance Corp
  • Honor Finance LLC
  • Huntington County FCU
  • ITT Employees Federal Credit Union
  • Interra Credit Union
  • JP Morning Chase Bank, NA
  • Keybank National Association
  • Kitch Acceptance Corp
  • Lake City Bank
  • Landmark Acceptance Corporation
  • MarkOne Financial LLC
  • Midwest America FCU
  • Mountain America FCU
  • NATCO
  • Natco Credit Union
  • Nationwide Cassel LLC
  • Navy Federal Credit Union
  • Nicholas Financial Inc
  • PNC Bank
  • Pacesetter Financial
  • Pelican Auto Finance LLC
  • Peoples Federal Saving Bank
  • Power One FCU
  • Profed Federal Credit Union
  • Professional Credit Union
  • Professional Financial Services
  • Public Service Credit Union
  • Reliable Auto Finance
  • SECU
  • Santander Consumer USA Inc
  • Security Auto Loans
  • Sierra Auto Finance LLC
  • South Bend Post Office Credit Union
  • Springleaf Financial
  • Springleaf Financial Services
  • State Farm Bank
  • The Auto Brokers
  • Towpath Credit Union
  • Truliant Federal Credit Union
  • Tebo Financial Services
  • Three Rivers FCU
  • Turner Acceptance
  • USAA Federal Savings Bank
  • United Auto Credit Corporation
  • Wells Fargo Dealer Services
  • Westlake Financial Services

Community Partners:
  • Nextgear
  • Indiana Auto Auction
  • Fort Wayne Auto and Truck Auction
  • Fort Wayne Newspapers
  • Federated Media
  • Fort Wayne Komets
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