About Big City Cars
The Auto Brokers and Big City Cars are family owned and operated. The Auto Brokers opened its doors to the Fort Wayne community in 2013. Big City Cars began to be developed in 2014 and the building construction began in 2015. In early 2016, Big City Cars opened its doors.
We at Auto Brokers and Big City Cars are committed to providing a car buying experience that exceeds all expectations. We are dedicated to earning customer satisfaction and loyalty by providing a unique buying experience that focuses on honesty, integrity, and respect.
We at The Auto Brokers and Big City Cars are committed to providing THE car buying experience that exceeds all expectations. We are dedicated to earning employee, business partner, and customer satisfaction and loyalty by providing a culture that promotes honesty, integrity, and respect. We believe that strength and growth in our business stems from adherence to strong family and ethical values.
Our values are the foundation for our business operations that support our mission statement. They guide our actions and provide accountability for our team members. They also outline what our business partners and customers can expect from The Auto Brokers and Big City Cars. These core values are central to our day to day operations and to how we present ourselves to our community.
FAMILY: The driving value behind The Auto Brokers and Big City Cars is family. The business plan was developed with the intent to make all employees, business partners, and customers feel welcomed, valued, and respected. We believe in treating all friends of The Auto Brokers and Big City Cars as though they are family by offering friendly service from a committed team.
We are dedicated to high standards in customer and automotive services. To support our continued efforts in quality of service, we offer complete reconditioning services for all vehicles, bank partnerships to secure approvals for all credit histories, and a dedicated and genuine team of professionals to meet every need.
PROFESSIONALISM: Our team consists of individuals who are committed, knowledgeable, and efficient. We expect the best of each and every one of our team members and strive to inspire friendly, accurate, and timely service.
INTEGRITY: We make every effort to disclose all pertinent information to all customers and business partners. Our steadfast commitment to honesty allows for customers and partners to feel valued and confident. We conduct our business utilizing fair and ethical business practices.
GROWTH: We believe in continuous improvement and employee development, both personally and professionally. We make a constant effort to grow and develop the way we conduct business. We welcome feedback that allows us to analyze and refine our processes so we may effectively meet the needs of our partners and customers. We make every effort to provide our employees with necessary training opportunities so they may better serve the community.
COMMUNITY: We are committed to supporting the local community and make every effort to establish partnerships with local businesses. We are dedicated to community outreach and believe in supporting local organizations who are working toward bettering the local community. We are constantly seeking out opportunities to support the greater Fort Wayne area in any way we can.
CUSTOMER SATISFACTION: Customer and partner satisfaction is of the utmost importance to The Auto Brokers and Big City Cars. We believe that loyalty and confidence are earned through professional service, quality vehicles, and continuous improvement and we are committed to this effort.